Terms of Service

Last updated: December 4, 2025

1. Acceptance of Terms

By accessing or using Huddl ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Platform.

2. Description of Service

Huddl is a telehealth platform that connects patients with licensed mental health professionals for individual and group therapy sessions. The Platform also provides emergency crisis intervention services.

3. User Eligibility

To use Huddl, you must:

  • Be at least 18 years of age
  • Have a valid access code from a participating healthcare provider
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials

4. Privacy and HIPAA Compliance

Huddl is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our Privacy Policy describes how we collect, use, and protect your information.

5. Therapist Services

All therapists on Huddl are independently licensed mental health professionals. Huddl verifies credentials but does not employ therapists directly. Each therapist is responsible for their own clinical decisions and care.

6. Emergency Services

The crisis button feature provides access to on-call therapists for mental health emergencies. However, Huddl is not a substitute for emergency services. If you are in immediate danger, please call 911 or your local emergency number.

7. Payment Terms

All fees are due at the time of booking. We provide receipts for insurance reimbursement purposes. Cancellation policy: Sessions may be cancelled or rescheduled with at least 24 hours notice without penalty.

8. Prohibited Conduct

You agree not to:

  • Record, screenshot, or share session content
  • Share your account credentials with others
  • Use the Platform for any unlawful purpose
  • Harass, abuse, or harm other users or therapists
  • Attempt to circumvent security measures

9. Limitation of Liability

Huddl provides the Platform on an "as is" basis. We are not responsible for the actions, advice, or conduct of therapists or other users. Our liability is limited to the fees paid for services.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the new Terms.

11. Contact

For questions about these Terms, please contact us at legal@huddl.health